How to Fix QuickBooks Error H505 (A Multi-User Mode Issue)?


If you are facing QuickBooks Error H505 this error indicates that you are facing some kind of Interruption in the connection to the server. Often this error is related to the H series which is caused due to network issues when you try to access the QuickBooks company file on server. You will get this message pop-up to access the file –The error code reads: This company file is on another computer and QuickBooks needs some assistance connecting.

Reasons that cause QuickBooks Error code H505

There are many reasons that cause QuickBooks Error code H505. Here we are discussing some most of the common reasons-

  • Windows firewall or third-party firewall blocks the connection between computers in the network.
  • If you are using oldest version of QuickBooks. So installed latest version updates.
  • This error indicates when the server hosting the company file has incorrect hosting setup of QuickBooks application.
  • Damaged or corrupted network data file (.ND) that QuickBooks uses to establish connections with other computers in the network also cause this error.

Solution to Fix QuickBooks Error Code H505 

Solution 1- Create a New Company File folder

  • Find the company file folder that hosting company file in your computer.
  • Create a new folder on desktop and paste that company file into the new folder.
  • Now right click on the folder and select Properties option.
  • Click the share tab and choose advanced sharing option from the list.
  • Check-mark share this folder checkbox and click to the Permissions.
  • Select on Full Control checkbox for everyone group option and click to apply button and OK.
  • Now try to open the company file again from the workstation to check out the error is resolve or not.

Solution 2- Configure your QuickBooks Hosting Services

Step 1- Verify hosting

  • First you need to restart the software on both server and run the application on both system as a multi user mode.
  • Now go to the file menu and click on Utility option.
  • Click on disable or stop hosting the multi user access.

Step 2- Verify QuickBooks Services

  • Open the run and type MSC and find out the Services.msc from the box.
  • Search and select the QuickBooksDBXX services.
  • Also, perform the startup in automatic mode.
  • Now click on the recovery option.
  • Once the process finished restart the QuickBooksDBXX service and repeat the process.
  • Now repeat the same process for the QBCFMonitorService.
  • Run the solution in multi-user mode on each affected digital system.
  • Finally, locate the QuickBooksDBXX service that is a member of the Admin cluster and agree to the permissions in case of any issues.
  • Click on port option then click visit the next tab.
  • Ensure to select the right TCP Option.
  • Click on port and visit the Next tab.
  • Make sure to select the right TCP Option.
  • Also, type the year version port of QB Desktop.
  • Restart QuickBooks desktop application.

Solution 3- Update QuickBooks application

  • First you need to open the QuickBooks application and go to the Help menu and choose the option of about QuickBooks.
  • Some list is shown under the list click on update QuickBooks window and then click on Update Now button.
  • Latest update installation process is starting.
  • After installation restart your computer and try to open the company file again.

Solution 4 - Configure the Window Firewall Settings

  • Click on window button on keyboard and type control panel setting and click on it.
  • Now select the firewall settings.
  • Allows program from system firewall settings.
  • Now choose the add program tool and add QuickBooks 20xx to your exception list.
  • To apply the changes reboot your computer.

Solution 5 - Edit the Host File

Step 1- Search for the IP address and system name of the Server & Workstation

  • Go to the Run and type cmd and enter to open command box.
  • In command box enter cmd and run the command prompt window.
  • Now enter ipconfig/all and type your hostname and IP address.
  • Repeat the process for multi user.

Step 2- Edit your Windows hosts file

  • For edit your window hosting file you need to first exit from QuickBooks and follow the path-

C:\Windows\Systems32\Drivers\Etc or C:\Windows\Syswow64\Drivers\Etc.

  • If you are unable to view go to the view tab and tap on the hidden item to view and files.
  • Fill the IP address and system name.
  • Save all the changes you did and open the QuickBooks in multi user mode.

Conclusion-

Hopefully by following above methods QuickBooks error H505 would be resolve. If you have any doubt and still need any technical guidance then you contact our QuickBooks error support team at 1-800-761-1787 is suggested. You can speak our experts they will provide you immediate guidance for your problem.

Location: New York, NY, USA

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